Shopping Basics

FAQ’s

Most frequently asked questions

At Mizziminx, we offer a variety of shipping methods to ensure that your order reaches you in a timely and convenient manner. Our shipping options include standard shipping, expedited shipping, and express shipping. Additionally, we may offer international shipping for our customers outside of our primary shipping region. Rest assured, we strive to provide reliable and efficient shipping services to meet your needs.

 

 

 

  • We offer both domestic and international shipping.
  • Orders are typically processed and shipped within 1-2 business days.
  • We provide various shipping options including standard, expedited, and express shipping.
  • Shipping costs and delivery times may vary depending on the destination and selected shipping method.
  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your package’s delivery status.
  • For international orders, please note that additional customs duties and taxes may apply, which are the responsibility of the recipient.

Return Policy:

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange.
  • To initiate a return, please contact our customer service team for assistance and obtain a return authorization.
  • Items must be returned in their original condition, unworn, with all tags attached, and in their original packaging.
  • Refunds will be issued to the original payment method once the returned items are received and inspected.
  • Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.
  • For hygiene reasons, certain items such as personalized or custom-made products may not be eligible for return unless they are faulty.

We strive to provide exceptional customer service and ensure a seamless shopping experience for all our customers. If you have any further questions or need assistance with your order, please don’t hesitate to contact us.

Yes, at Mizziminx, we offer international shipping to various destinations around the world. We understand that our customers come from diverse locations, and we strive to make our products accessible to everyone. Whether you’re located in North America, Europe, Asia, Australia, or elsewhere, you can enjoy the convenience of having our leather jackets delivered right to your doorstep. Please note that additional customs duties, taxes, and import fees may apply depending on your country’s regulations, and these charges are the responsibility of the recipient. If you have any specific questions about international shipping or need assistance with placing an order from outside our primary shipping region, our customer service team is here to help.

Payments

At Mizziminx, we strive to make the shopping experience as convenient as possible for our customers. Therefore, we accept a variety of payment methods to accommodate different preferences. Our accepted payment methods typically include:

  1. Credit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
  2. Debit Cards: You can use your debit card to make a purchase, provided it is affiliated with one of the major card networks mentioned above.
  3. PayPal: For added security and convenience, we offer PayPal as a payment option. You can use your PayPal balance, bank account, or credit/debit card linked to your PayPal account.
  4. Online Payment Platforms: Depending on your location, we may also accept other online payment platforms such as Apple Pay, Google Pay, and Shop Pay.

Please note that the availability of payment methods may vary depending on your country or region. Rest assured, we prioritize the security of your transactions and adhere to industry-standard encryption protocols to protect your payment information. If you have any questions or concerns about payment methods or need assistance with completing your purchase, our customer service team is here to help.

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At Mizziminx, our sales tax policy may vary depending on the applicable laws and regulations in the jurisdiction where the purchase is made. Sales tax may be applied to your order based on factors such as the shipping address or the location of our business operations.

If sales tax is applicable to your order, it will be calculated and added to the total purchase amount during the checkout process. The specific sales tax rate applied will be determined by the applicable laws and regulations in your location.

Please note that sales tax rates and policies may differ between regions, and they are subject to change based on updates to tax laws. If you have any questions about sales tax or would like more information about how it applies to your order, please feel free to reach out to our customer service team for assistance. We’re here to help!

Shipping & Returns

If you wish to return your purchase, we’re here to assist you through the process. Here’s what you need to do:

  1. Contact Us: Reach out to our customer service team as soon as possible to initiate the return process. You can contact us via email, phone, or through our website’s contact form. Please provide your order number and details of the item(s) you wish to return.
  2. Receive Return Authorization: Once we’ve received your return request, we’ll provide you with a return authorization (RA) number and instructions on how to proceed with the return. Please wait for confirmation before sending back your item(s).
  3. Pack Your Item(s): Carefully package the item(s) you wish to return, ensuring they are in their original condition with all tags attached and in their original packaging.
  4. Ship Your Return: Send your return package to the address provided along with the RA number. We recommend using a trackable shipping method to ensure your package reaches us safely.
  5. Wait for Processing: Once we receive your return package, our team will inspect the item(s) to ensure they meet our return criteria. Once approved, we’ll process your refund or exchange as per your request.
  6. Receive Refund or Exchange: Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s processing times.

Please review our return policy for more details on eligibility criteria and timelines. If you have any questions or need further assistance, don’t hesitate to contact our customer service team. We’re committed to ensuring your satisfaction and making the return process as smooth as possible.

The time it takes to receive your refund can vary depending on several factors, including the payment method used, the processing times of financial institutions, and the logistics of the return process. Here’s a general overview of what to expect:

  1. Processing Time: Once we receive your returned item(s), our team will inspect them to ensure they meet our return criteria. This process typically takes 1-3 business days, but it may vary depending on the volume of returns we are processing at the time.
  2. Refund Initiation: After the inspection is complete and your return is approved, we will initiate the refund to the original payment method used for the purchase. This usually happens within 1-2 business days after the inspection is completed.
  3. Payment Provider Processing: The time it takes for the refund to appear in your account can vary depending on your payment provider. Credit card refunds, for example, may take 3-5 business days to reflect in your account, while PayPal refunds may be processed more quickly.
  4. Bank Processing: Once the refund has been initiated by us, it may take additional time for your bank to process the refund and credit it to your account. This can vary depending on your bank’s processing times and policies.

Overall, you can typically expect to receive your refund within 5-10 business days from the time we receive your returned item(s). However, please note that these are general estimates, and actual refund timelines may vary depending on individual circumstances and external factors. If you have any concerns or questions about your refund, please don’t hesitate to contact our customer service team for assistance. We’re here to help!

If you need to cancel or change your order, please follow these steps:

  1. Contact Us Immediately: Reach out to our customer service team as soon as possible to request the cancellation or change. You can contact us via email, phone, or through our website’s contact form. Please provide your order number and details of the changes you’d like to make.
  2. Cancellation or Modification: Depending on the status of your order, we’ll do our best to accommodate your request. If your order has not yet been processed for shipping, we can typically cancel or modify it without any issues. However, if your order has already been processed or shipped, we may not be able to make changes, and you may need to initiate a return or exchange once you receive your order.
  3. Confirmation: Once your cancellation or modification request is received, we’ll provide confirmation and any further instructions if needed. If your order is eligible for cancellation or modification, we’ll update the order details accordingly.

Please note that while we strive to accommodate all requests, we cannot guarantee that changes or cancellations can be made for orders that are already in the shipping process. Additionally, if your order has already been shipped, you may be responsible for return shipping costs if you wish to cancel or change your order.

If you have any questions or need further assistance with canceling or changing your order, please don’t hesitate to reach out to our customer service team. We’re here to help make your shopping experience as smooth and convenient as possible.

If you need assistance or have any questions, we’re here to help! Here are several ways you can reach out to us:

  1. Contact Form: You can fill out the contact form on our website with your inquiry or request, and our customer service team will get back to you as soon as possible.
  2. Email: You can send us an email directly to our customer service email address. Our team monitors this inbox regularly and will respond to your inquiry promptly.
  3. Phone: If you prefer to speak with someone directly, you can contact our customer service phone number during our business hours. Our friendly team members will be happy to assist you with any questions or concerns you may have.
  4. Live Chat: Some websites offer live chat support, allowing you to chat with a customer service representative in real-time. If this option is available on our website, you can use it to get immediate assistance with your inquiry.
  5. FAQs and Help Center: Many websites have a frequently asked questions (FAQs) section or a help center where you can find answers to common questions and troubleshooting tips. You may be able to find the information you need here before reaching out to customer service.

Regardless of the method you choose, our goal is to provide you with prompt and helpful assistance to ensure your satisfaction with your shopping experience. Don’t hesitate to reach out to us if you need any help or have any questions – we’re here to assist you!

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