FAQ’s
Most frequently asked questions
At Mizziminx, we offer a variety of shipping methods to ensure that your order reaches you in a timely and convenient manner. Our shipping options include standard shipping, expedited shipping, and express shipping. Additionally, we may offer international shipping for our customers outside of our primary shipping region. Rest assured, we strive to provide reliable and efficient shipping services to meet your needs.
- We offer both domestic and international shipping.
- Orders are typically processed and shipped within 1-2 business days.
- We provide various shipping options including standard, expedited, and express shipping.
- Shipping costs and delivery times may vary depending on the destination and selected shipping method.
- Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your package’s delivery status.
- For international orders, please note that additional customs duties and taxes may apply, which are the responsibility of the recipient.
Return Policy:
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange.
- To initiate a return, please contact our customer service team for assistance and obtain a return authorization.
- Items must be returned in their original condition, unworn, with all tags attached, and in their original packaging.
- Refunds will be issued to the original payment method once the returned items are received and inspected.
- Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.
- For hygiene reasons, certain items such as personalized or custom-made products may not be eligible for return unless they are faulty.
We strive to provide exceptional customer service and ensure a seamless shopping experience for all our customers. If you have any further questions or need assistance with your order, please don’t hesitate to contact us.
Payments
At Mizziminx, we strive to make the shopping experience as convenient as possible for our customers. Therefore, we accept a variety of payment methods to accommodate different preferences. Our accepted payment methods typically include:
- Credit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
- Debit Cards: You can use your debit card to make a purchase, provided it is affiliated with one of the major card networks mentioned above.
- PayPal: For added security and convenience, we offer PayPal as a payment option. You can use your PayPal balance, bank account, or credit/debit card linked to your PayPal account.
- Online Payment Platforms: Depending on your location, we may also accept other online payment platforms such as Apple Pay, Google Pay, and Shop Pay.
Please note that the availability of payment methods may vary depending on your country or region. Rest assured, we prioritize the security of your transactions and adhere to industry-standard encryption protocols to protect your payment information. If you have any questions or concerns about payment methods or need assistance with completing your purchase, our customer service team is here to help.
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Shipping & Returns
If you wish to return your purchase, we’re here to assist you through the process. Here’s what you need to do:
- Contact Us: Reach out to our customer service team as soon as possible to initiate the return process. You can contact us via email, phone, or through our website’s contact form. Please provide your order number and details of the item(s) you wish to return.
- Receive Return Authorization: Once we’ve received your return request, we’ll provide you with a return authorization (RA) number and instructions on how to proceed with the return. Please wait for confirmation before sending back your item(s).
- Pack Your Item(s): Carefully package the item(s) you wish to return, ensuring they are in their original condition with all tags attached and in their original packaging.
- Ship Your Return: Send your return package to the address provided along with the RA number. We recommend using a trackable shipping method to ensure your package reaches us safely.
- Wait for Processing: Once we receive your return package, our team will inspect the item(s) to ensure they meet our return criteria. Once approved, we’ll process your refund or exchange as per your request.
- Receive Refund or Exchange: Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s processing times.
Please review our return policy for more details on eligibility criteria and timelines. If you have any questions or need further assistance, don’t hesitate to contact our customer service team. We’re committed to ensuring your satisfaction and making the return process as smooth as possible.
If you need to cancel or change your order, please follow these steps:
- Contact Us Immediately: Reach out to our customer service team as soon as possible to request the cancellation or change. You can contact us via email, phone, or through our website’s contact form. Please provide your order number and details of the changes you’d like to make.
- Cancellation or Modification: Depending on the status of your order, we’ll do our best to accommodate your request. If your order has not yet been processed for shipping, we can typically cancel or modify it without any issues. However, if your order has already been processed or shipped, we may not be able to make changes, and you may need to initiate a return or exchange once you receive your order.
- Confirmation: Once your cancellation or modification request is received, we’ll provide confirmation and any further instructions if needed. If your order is eligible for cancellation or modification, we’ll update the order details accordingly.
Please note that while we strive to accommodate all requests, we cannot guarantee that changes or cancellations can be made for orders that are already in the shipping process. Additionally, if your order has already been shipped, you may be responsible for return shipping costs if you wish to cancel or change your order.
If you have any questions or need further assistance with canceling or changing your order, please don’t hesitate to reach out to our customer service team. We’re here to help make your shopping experience as smooth and convenient as possible.